Bad customer service seems, more and more, to be the norm. We at Lancashire Locksmiths / Discreet Security Solutions find this very sad, and we try our best to be there on time, or as fast as possible. Sometimes, we are late or slower than we would like due to traffic or other difficulties, but we always do our best. Once we are on site, we do what we do as fast as we can, and, generally, we leave the customer happy at the combination of low price and high service they get. Being friendly and polite helps.
When you call us out to gain entry, you will, most times, be speaking to the locksmith immediately (me), or within a few seconds, at least 90% of the time. If I’m busy, then you will get called back, or a useful message or an appointment made, there and then. And we won’t mess you about or give you costs that seem low because I don’t mention the costs of the hardware, or the VAT (or even both!) I’ll give you a fair price, and, almost all the time, that will be exactly what you pay.
It is swings and roundabouts, because for every job that takes only 5 minutes on site, there is another that will take far longer. In the end, it really does depend on the lock, rather than the locksmith! But I won’t sting you if it takes me longer than I thought it would, because you are paying for my skill. Hopefully, you won’t take it badly if I open your door in a few minutes, for the same reason, you are paying for my skill.
All jobs, all work, should be done with pride and skill, and, perhaps sadly, I do have an eye for perfection, so sometimes things take a little longer. But I feel it is worth it in the long run, and feedback from customers? They feel the same way. Which is part of why we get repeat business (of the good kind!) and work via positive word of mouth. And nothing feels nicer than that.
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on Tuesday, March 6th, 2007 at 12:30 pm and is filed under Commentary, Jobs.
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Our business philosophy – great customer service
Bad customer service seems, more and more, to be the norm. We at Lancashire Locksmiths / Discreet Security Solutions find this very sad, and we try our best to be there on time, or as fast as possible. Sometimes, we are late or slower than we would like due to traffic or other difficulties, but we always do our best. Once we are on site, we do what we do as fast as we can, and, generally, we leave the customer happy at the combination of low price and high service they get. Being friendly and polite helps.
When you call us out to gain entry, you will, most times, be speaking to the locksmith immediately (me), or within a few seconds, at least 90% of the time. If I’m busy, then you will get called back, or a useful message or an appointment made, there and then. And we won’t mess you about or give you costs that seem low because I don’t mention the costs of the hardware, or the VAT (or even both!) I’ll give you a fair price, and, almost all the time, that will be exactly what you pay.
It is swings and roundabouts, because for every job that takes only 5 minutes on site, there is another that will take far longer. In the end, it really does depend on the lock, rather than the locksmith! But I won’t sting you if it takes me longer than I thought it would, because you are paying for my skill. Hopefully, you won’t take it badly if I open your door in a few minutes, for the same reason, you are paying for my skill.
All jobs, all work, should be done with pride and skill, and, perhaps sadly, I do have an eye for perfection, so sometimes things take a little longer. But I feel it is worth it in the long run, and feedback from customers? They feel the same way. Which is part of why we get repeat business (of the good kind!) and work via positive word of mouth. And nothing feels nicer than that.
This entry was posted on Tuesday, March 6th, 2007 at 12:30 pm and is filed under Commentary, Jobs. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.