So, as in the life of most businesses, we come to the crunch point, where a person or company has had work done, but has then decided that, since the emergency they were having is now over, they don’t want to pay. Never mind that most locksmiths won’t do work on account for unknown companies for exactly that reason. I now always run a credit check on any company I get calling me, since I am subscribed to a checking service it takes only a minute before heading off.
Well, back in August last year, I got a call from a solicitor. Urgent, need you tomorrow, please, please. Never even asked the cost. So I go and do the job. The solicitor tells me what he wants on site, I do it. All finished, I invoice, and wait. And wait. Eventually it goes overdue, so a phone call goes out. No response. I leave it another two weeks, and send out the reminder notice with penalties. I now do this as a matter of course, and I include a letter that tells the late payer why. Basically, I offer a low priced, high value service, and if you get 14 or 30 days to pay, you are, in reality, lucky. If you were stood outside your door late at night without any way to pay, in the rain, most locksmiths would kind of insist that you go with them to the cash machine. And I would, too. If you have ever wondered why, this is why. It is less hassle.
So anyway, we hear nothing. More phone calls, more chasing. It all adds up. Lots of promises that he will call back when he is in, that messages will be passed on, that he will call when he is back from court. But, of course, nothing happens. A second invoice with a letter goes out recorded. So he definately got that one. But still nothing. So, today, I went to https://www.moneyclaim.gov.uk/csmco2/index.jsp and signed up.
This handy page is actually the latest court idea for small claims, and it allows you to file a Small Claims action via the internet. It’s a pretty naff interface, but I got through it without too many issues. So papers are filed.
But our man is a solicitor. Aside from knowing he could easily pay if he wanted to, this also means I can find him online at the Law Society. So I did. And I asked them what they thought of a solicitor who refuses to pay his debts. They said call back when I filed papers, please. In the meantime, I found he has also not paid another locksmith I know, for doing the same thing, a repossession lock change, a few months later. So today, I called the Law Society, and let them know about their deadbeat lawyer. I also let the other locksmith know, so he can do the same thing.
It really is sad that some people abuse their position. Some locksmiths do, and some lawyers do, just like everything else. But it is very silly for a lawyer who claims to specialise in bankruptcy law and repossession work to play such silly games. I wonder what the Law Society will say to him? Actually, I wonder more what he will say to them…
Lifetime warranty?
Monday, January 29th, 2007Not really related to locks, but what, exactly, does the term “Lifetime warranty” mean?
I see the term about the place, not relating to locks, generally, but I’ve seen it on handcuffs, flashlights, knives, and other “security industry” gear, and so I wonder.
Locks tend to have extremely long lifetimes. The ERA products we supply and fit, for example, have a 10 year warranty on manufacturing defects, and I know that some locks on safes and doors have been in constant use for over one hundred years. As a first-hand example, I repaired a very old single lever warded lock a few months back, and it was a little worn out. It was the original lock on a door on a house dated from about 1904, and had (and continues to be) used at least once a day, often many more. Even at just one un/lock cycle a day, that is over 35,000 times.
You wouldn’t want to offer a lifetime warranty on that, if you mean the lifetime of the installation, or, indeed, the lifetime of the owner. And if it was a lifetime warranty on the item, well, once it has worn out, surely that is the lifetime over, and the warranty is meaningless?
In the case of something bought by a company, the “lifetime” is effectively forever. Surely this is going to come back to bite some of these companies? And surely they must be building a hundred years of support costs into the product you are buying?
Possibly for these reasons, lifetime warranties are illegal in Germany, and are instead limited to 30 years. Perhaps the Germans realise that a lifetime warranty on something designed to last 100+ years without a hitch is something they should not leave behind for their kids’ kids running the place to have to deal with!
Posted in Commentary | No Comments »